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WI DHS – NEMT

Category: Medical Transportation
Phone: 608-266-1565
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: dhs.wisconsin.gov/nemt/index.htm
201 E. Washington Ave.
Madison, WI 53703
Wisconsin’s non-emergency medical transportation (NEMT) manager is required by federal law to use the least expensive type of ride to get you to your appointment based on your needs. If you can’t ride a bus and aren’t able to use your own car, the NEMT manager will schedule a ride for you based on your medical and transportation needs. That may mean a specialized medical vehicle. You may have to share a ride with another rider.
More Info
More info for: WI DHS – NEMT

Business Hours

Monday through Friday: 8 a.m. - 4:30 p.m.

How do I contact the NEMT manager?

To book, manage, and cancel trips, as well as submit complaints, call 866-907-1493 or 711 (TTY). When you call, an automated menu will give you these choices:

  • Schedule a new trip.
  • Request pickup for your return trip after an appointment.
  • Find out where your scheduled ride is if it hasn’t shown up.
  • Change a trip.
  • Cancel a trip.
  • File a complaint.
  • Facilities (for example, Medicaid provider).
Last Updated: 01.30.2026

Metro Transit

Category: Bus Pass Assistance
Phone: 608-266-4904
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: cityofmadison.com/metro
1245 E. Washington Ave. Suite 201
Madison, WI 53703

Our Mission is to provide the highest quality service for the common good of our residents and visitors. Metro Transit bus service serves the City of Madison and the surrounding area. 

More Info
More info for: Metro Transit

Business Hours

Monday – Friday: 6:15 a.m. – 6:00 p.m.
Weekend & Holiday: 8:00 a.m. – 4:30 p.m.

Metro Transit serves residential neighborhoods, the Isthmus, schools and universities, parks, places of business, shopping districts and entertainment venues in the greater Madison area. All buses are accessible. Service animals are welcome. Paratransit service is available if you are unable to use fixed-route buses.

Last Updated: 01.28.2026

Forward Service Corporation

Category: Bus Pass Assistance
Phone: 608-400-2239
Website: fsc-corp.org/category/resources/
1819 Aberg Ave.Suite D
Madison, WI 53704

When people enjoy what they do, they thrive. When people thrive, communities grow. We’re dedicated to helping people finding meaningful employment by providing supportive services to address the obstacles that stand in the way of stable, high-paying careers.

More Info
More info for: Forward Service Corporation

Business Hours

Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
Saturday: Closed
Sunday: Closed

At Forward Service Corporation, we offer more than just a job; we offer a chance to transform lives while strengthening your community. If you’re looking for a meaningful career with purpose, look no further! Take the next step in your career! Apply today to join Forward Service Corporation and become part of a team that’s not only making an impact but also having fun along the way.

Last Updated: 01.28.2026

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